As a Teller, you play an integral role in the customer experience at the bank. You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team. We care about our customers’ personal and professional success and our goal is to make their financial lives easier and better. Our Tellers help our customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals. This Teller candidate will have the opportunity to serve both the Brandon and Benson Road branches.
· Service Excellence: Respectful and courteous to internal and external customers. Provide consistent exceptional customer service through all delivery channels as measured by excellent ESI survey ratings. Provide excellent customer service on branch phone and customer support phones. Answer all customer questions or transfer call to expert when needed.
· Accuracy: Perform functions of a universal teller including completing deposit and withdrawal transactions, telephone transfers, balance inquiries, and other customer-related questions. Complete daily branch capture functions including but not limited to scanning, balancing, deposit corrections, and notifying customers. Process deposits from various sources including deposit bags, mail, ATM, and lockbox services. Balance all teller transactions daily.
· Referrals: Build customer relationships to establish quality referrals to all areas of the Bank. Provide consistent exceptional customer service with all existing and potential customers in person or by phone by recognizing opportunities to refer, solving problems, answering questions, updating account information, or transferring calls when appropriate. Build customer relationships that are meaningful and sincere to establish quality referrals to all areas of the Bank.